At soulwearz, operated by Veltrix Innovations Private Limited, we assure you that our users personal information is treated with utmost confidentiality. The information which is provided by the user has the right to be protected and we ensure to handle the information with utmost care and integrity. Also, every kind of information that you share with us is collected and handled with the utmost care only for providing you a reliable and safe shopping experience.  

In this outlined Privacy Policy, the references in regard to  “we,” “our,” or “us” relate to Veltrix Innovations Private Limited, while “you,” “your,” “user,” or “users” refer to individuals who visit or make purchases from soulwearz. The user data or information which is offered by the user ensures that you are informed about the methods on how we manage your personal information. If you stay on the website, it assures you that you are fine with how things work. If you don't comply with any part of the policy, we kindly suggest you refrain from using our website.  

Information We Collect  

We intend to collect the following information in order to offer our user a better and personalized browsing experience:  

Personal Details:  

• The information includes your full name, phone number, and email address.  
• The information regarding your billing and shipping address.  
• The details regarding the payment for a complete order processing.  

Browsing & Interaction Data:  

• Your interaction with our site including your preferences, interests, and previous purchases.  
• The way you navigate through our site, displayed pages, and featured products.   

Device & Technical Information:  

• The network or IP address which connects your browser version and device specifications.  
• If permitted access, the location details are also collected.  
• The insights from the site for the seamless navigation and enhanced site security.              

Cookies & Tools:  

• The elements which are used to customize your browsing experience.  
• The features which help you to identify the relevant products easily.  

How We Use Your Information  

The information you provide are used in the following ways    
 

• Processing Orders & Support: In order to complete your shopping and solve the concern you have with the same.  
• Customized Experience: For better user recommendations and to simplify how you browse.  
• Updates & Offers: For sharing updates or sending promotional messages (only in the case of your approval).  
• Safety & Prevention: To avoid any suspicious actions or misuse of the platform.  
• Legal Compliance: To adhere to the obligations and rules offered by the law.  

Sharing Your Information  

We assure that your personal information is not sold under any circumstances. However, we may share your information with    
 

• The most trusted third party service providers which includes shipping companies, payment processors.  
• Panel of legal authorities if needed by the law or preventing the fraudulence.  
• The business partners who might need information necessary for delivery under strict confidentiality.  

Cookies And Tracking Technologies  

We integrate cookies, web beacons, and similar technologies enhancing your overall browsing experience, analyzing the site traffic, and showing you the personalized content. Also, we manage your cookie preferences with the help of browser settings.   

Data Storage and Security  

We implement the industry standard security measures in order to protect your data from unauthorized access, misuse, or losses. It also includes the encryption of SSL, secured servers, and restricted data access protocols. However, it still cannot be guaranteed 100%.  

Data Retention Period  

We ensure to retain your personal data for 8 to 12 months after your last interaction with the platform unless there is a requirement of a longer period mentioned by the law for the compliance purposes.   

Your Rights and Choices  

As our user, you have the rights for your data. You have the right to    
 

• Update or access your personal data.  
• Delete the requested data which is subject to legal limitations.  
• Opt-out for marketing communications  
• Disable the cookies with the help of browser settings.  

Children’s Privacy   

Our services are only for the individuals who are aged 18 and above. We do not knowingly collect or process data from minors. If we discover that data from anyone under 18 has been collected, it will be deleted immediately.  

Changes To This Privacy Policy  

This is to inform you that we may revise the privacy policies and when we do it, we ensure that updates will be reflected on the website. Every time we use our services we revise the terms which count your acceptance to the changes.   

If you have any questions or concerns regarding how your information will be handled feel free to contact our at veltrixinnovationspvtltd@gmail.com.   

Consent  

By using the website and services, you are agreed to the collection, usage, and sharing of your information which is described as in the privacy policy.   

Contact Us  

If you have any issues, questions, or requests in terms of privacy policies or data please contact us at: veltrixinnovationspvtltd@gmail.com