Welcome to soulwearz, which is brought to you by Veltrix Innovations Private Limited. Our platform is your go-to-destination for your fashion.  Our platform is backed with our dedication and digital to responsible handling of your information.     
 

In this document we, "us," and "our" refer to Veltrix Innovations Private Limited, while “you," "your," and "users " refer to those engaging with soulwearz.  With the continued usage of our platform, you confirm your acceptance of the terms which are mentioned below. If you disagree with any terms, we recommend that you discontinue usage.   

Acceptance of Terms   

By continuing to use on soulwearz for shopping or browsing purposes, you understand and agree to the following terms and conditions. We at Veltrix Innovations Private Limited reserve the right to change these terms and conditions without notice. In case, the continued usage of the platform after any updates will be taken as your acceptance to the new terms and conditions. If you cannot comply with the conditions, you are advised to exit the site.   

Eligibility to Use the Website  

The criteria to use your website and make a successful purchase are  

• You must be at least 18 years old or use the site under the guidance of your parents or guardians.  
• You must have the legal right to enter into the binding contract as per applicable law.  
• We ensure you reserve the right to refuse service , terminate accounts, or cancel orders if we believe that a user does not meet these eligibility criteria.  

Account Registration  

To access certain features on our site, you may need to create an account. By registering, you agree to:  

• Provide truthful, up-to-date, and complete registration details.    
   
• Maintain the confidentiality of your account credentials.    
   
• Inform us promptly of any unauthorized account activity.    
   

We are not liable for any loss or damage resulting from unauthorized access caused by your failure to protect your account information.    


User Responsibilities  

By using this website, you agree to:  

• Use the platform solely for lawful and personal purposes.    
   
• Avoid any actions that could disrupt or compromise the site’s security or performance.    
   
• Not attempt to access other user accounts or restricted systems.    
   
• Refrain from uploading, sharing, or transmitting any harmful, offensive, or illegal materials.    
   
• Avoid placing deceptive, inaccurate, or fraudulent orders.    
   

Violating these terms may result in the suspension or permanent deactivation of your account.  

Product Information and Availability  

We make every effort to display product descriptions, colors, prices, and availability as we strive to ensure all product details—descriptions, images, prices, and availability—are presented accurately. However:  

• Due to screen settings and lighting, actual product colors may vary slightly from images.    
   
• We cannot guarantee real-time stock availability at the time of your purchase.    
   
• We reserve the right to limit item quantities and discontinue products without prior notice.    
   
• In cases of pricing or availability conflicts, we may cancel the impacted orders at our discretion.    
   

Orders & Payments   

We reserve the right to modify product prices at any time without prior notice. In the case of typographical errors or incorrect pricing, we reserve the right to cancel or refuse any orders placed for products listed at an inaccurate price, regardless of whether the order has been confirmed or payment has been processed.  

All payments must be made through the authorized payment methods available at checkout, including but not limited to credit/debit cards, UPI, net banking, and digital wallets. We utilize secure, third-party payment gateways to process transactions, ensuring that your payment information is protected. However, we do not store any sensitive payment details such as card numbers on our servers.  

By placing an order, you warrant that all billing and payment details provided are accurate, complete, and authorized for use. All orders are subject to verification and review. We reserve the right to cancel or delay any order if fraudulent or suspicious activity is detected, or if the provided information is found to be false or misleading.  

Upon successful order placement, you will receive an order confirmation via the email address provided at checkout. This email serves as acknowledgment of receipt but does not constitute acceptance of the order until it has been verified and processed for dispatch.  

Intellectual Property Rights    
All content on this website—including logos, product designs, images, layouts, icons, written content, and software code—is the sole property of soulwearz or its licensors and is protected by applicable intellectual property laws.  

You may not copy, reproduce, distribute, modify, or use any part of the website’s content for commercial or public purposes without our prior written consent. Unauthorized use may result in legal action.  

Use of Website Content  

Content on this website is provided solely for personal and non-commercial use. You may download or print content for personal reference only. Any unauthorized use of our content for commercial purposes is strictly prohibited.    


Prohibited Activities  

You agree not to engage in the following prohibited actions:  

• Uploading viruses or malicious code.    
   
• Attempting to disrupt or overload the website.    
   
• Using bots, crawlers, or other automated means to access content.    
   
• Misusing or falsifying personal data.    
   
• Posting defamatory, abusive, or offensive content.    
   
• Violating any applicable local, state, national, or international laws.    
   

We reserve the right to take legal action against individuals or entities engaging in prohibited activities.    


Privacy Policy Reference  

Your use of this website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data. Please review it to understand our practices.  

Limitation of Liability    
To the fullest extent permitted by law, Soulwearz shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products, even if we have been advised of the possibility of such damages.  

Indemnification    
You agree to indemnify and hold soulwearz, its affiliates, and employees harmless from any claims, losses, damages, liabilities, or expenses arising out of your violation of these terms or your misuse of the website.    

Disclaimer of Warranties    
We provide the website and its content “as is” and “as available” without any warranties of any kind, either express or implied. We do not guarantee that the site will be error-free, secure, or uninterrupted.    

Force Majeure Clause    
We are not liable for any failure to perform our obligations due to events beyond our reasonable control, including but not limited to natural disasters, war, strikes, epidemics, or disruptions in telecommunications.    

Governing Law and Jurisdiction    
These Terms and Conditions are governed by the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts located in India.  

Dispute Resolution    
We are committed to ensuring customer satisfaction and resolving issues quickly and fairly. In the event of any dispute, claim, or controversy arising out of or relating to your use of our website, products, or services, we encourage you to first contact our customer support team at veltrixinnovationspvtltd@gmail.com to attempt an informal resolution.  

By using our website, you agree to this dispute resolution process as a condition of access and service.  

Termination of Access    
We reserve the right to suspend or terminate your access to the website at our sole discretion, without notice, if you violate these Terms and Conditions or engage in harmful conduct.    

Changes to Terms and Conditions    
We may update these Terms and Conditions at any time. Continued use of the website after changes constitutes your acceptance of the revised terms.  

Contact Information    
For questions, feedback, or concerns regarding these Terms and Conditions, please contact us at: veltrixinnovationspvtltd@gmail.com